Most heating engineer software sold in Ireland is for the paperwork: the service record, the certificate, the invoice, the planned visit. inflow is for the message that comes before any of it. The WhatsApp at eleven on the first cold night of October with a fault code and no heat, the Instagram question about the heat pump grant under a photo of your last install, the Messenger from a café owner told the kitchen gas now needs a registered installer. Every one lands in one inbox, a reply is drafted in your own words, and the quote goes back into the same thread once you have been out to look.
inflowLHi, the boiler is showing a fault code and there is no heat or hot water. First cold night of the year and two small kids in the house in Lucan. Any chance of tomorrow? Are you RGI?
You are in bed. By seven the same message has come from three other houses, and the first to get a straight answer about tomorrow stops ringing around.
Saw the heat pump you fitted in Maynooth. Ours is a 1970s semi on oil in Navan. We heard the grant went up this year. Would our house qualify, and what sort of money is it all in?
You are in an attic in Celbridge with a cylinder half out. The grant question needs a proper answer about the technical assessment, and it gets one at nine tonight, if you remember which DM it was.
We run a café in Kildare town and were told that since September the gas work in the kitchen has to be done by a registered installer. Can you do commercial, and could you come and look at the range this week?
You are on a service call with the customer beside you. Commercial gas work is new ground for much of the register, and the enquiry sits in a Facebook inbox you open twice a week.
WhatsApp, Instagram, Messenger, email and the website form arrive in a single feed, newest first. On a cold morning the list is long, and the Unanswered tab is the count of who is still waiting on a time. The grant question is not buried under the next fault code.
inflowLinflow drafts the answer from how you have answered before: what you ask for first (the make, a photo of the display), whether you can call out tomorrow, how you explain the technical assessment before a heat pump. You read it, change what you like and tap send. Your words, your tap.
After the call-out or survey, build the quote from the conversation and send it where the photos came in. Nothing for the customer to download, and the Quoted tab shows who has a number and who is still comparing.
Every reply is drafted from your own past messages and waits for your tap. Nothing goes out unless you send it.
Read it, edit it if you like, send it. Nothing goes out without you.
Every enquiry becomes a card. New, quoted, booked: the whole week on one screen, so nothing goes quiet because nobody had time to chase it.
Every channel, newest first, with an Unanswered tab.
In your words, waiting on your tap.
Priced from the thread, sent back into it.
New, quoted, booked, and what the winter is worth.
The Quoted tab shows who has a price and who is still waiting.
WhatsApp, Meta and Google routes, one tap to disconnect.
Drafts wait for your tap. Nothing goes out unless you send it.
For the heating engineer with one van, up to a small crew.
If you hold maintenance contracts with planned visits, keep service records and certificates for hundreds of boilers, and need engineers scheduled from an office, that is field service software and inflow does not do it. The Declaration of Conformance, the SEAI paperwork and the grant rules stay with the register and SEAI; inflow does not fill in a form or answer a compliance question for you, though the way you have explained the grant before can shape the draft. It handles the conversation that gets you to the boiler, then steps aside.
You are a heating engineer with one van, or a small crew, and you answer your own messages. Breakdowns and services, oil and gas, cylinders, heating controls under the 700 euro grant, and a growing share of oil-to-heat-pump conversions now that the SEAI grant covers up to 12,500 euro for a home built before 2021. Enquiries arrive in bursts on the first cold nights, most with a photo of a display, and SEAI tells homeowners to shop around for quotes, so the engineer who replies first with a time and a straight answer gets to price it.
Get early accessNo. Service records, certificates, grant paperwork and invoices stay in whatever you use today. inflow handles the enquiry, the reply and the quote, then the job carries on as it always has.
One list, newest first, a reply already drafted in your words, and the Unanswered tab showing who is still waiting on a time. You decide who to answer and what to say; inflow does not choose for you.
One monthly price with everything in it, cancel anytime. The number is announced at launch, and the waitlist hears it first.
No. They send the photo of the boiler display on WhatsApp or Instagram the way they always have. The change is on your side, in one app.
inflow is the lead inbox for Irish trade businesses. First access goes to the waitlist, in order.
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